Gather the concepts
Write the key terms people use around the topic. Include terms that different teams may understand differently.
Explain how the ideas fit together.
Connect concepts with labelled relationships. Make the “why” between the boxes as clear as the boxes themselves.
Hosts sign up. Guests join with a name.
Make the relationships do the explaining.
Label the connections
Connect related concepts and describe the relationship: depends on, leads to, contains or is measured by.
Test the meaning
Read each connection as a sentence. If the sentence is vague or disputed, make that the next question for the group.
An example session
Agree what adoption means
Connect customer goals, use of the product, behaviour change and evidence of value. Ask sales, delivery and support to label the links they rely on when they describe a successful customer.
Build a shared vocabulary before choosing metrics or planning interventions.
Concept mapsExample boardCustomer outcome
AdoptionShows whether the change is used
EvidenceTests whether it helped
BehaviourTurns an idea into a habit
SupportRemoves friction along the way
Do I need a special concept-map template?
No. Use shapes and labelled connectors on a blank board, or adapt the Mind Map template to begin with a few concepts.
Can concept maps help with teaching?
They can help a group explain relationships and expose misunderstandings. The board provides the canvas; the facilitator chooses the prompts and checks the explanation.
Bring the next conversation
onto a board.
Start with 3 free live boards. Invite your participants through a link.
Start free