Map the roles
Describe the functions needed around an outcome. Use roles first when names would distract from the underlying design.
Make responsibilities easier to understand.
Map the people, roles and handovers around a piece of work. Use the board to discuss gaps, overlap and the decisions that need a clear owner.
Hosts sign up. Guests join with a name.
Start with the work the organisation must do.
Show the interactions
Connect the handovers, decisions and information flows. Mark places where responsibility is unclear or duplicated.
Test a real situation
Walk through a request or difficult decision. Agree which role acts, who contributes and what needs clarification.
An example session
Clarify a cross-team service
Map who receives requests, who prioritises them, who delivers the work and who checks the result. Invite each function to describe where ownership is currently unclear.
Take a clearer responsibility model into the next team discussion.
Organisation designExample boardShared service
Decision ownerSets direction and resolves trade-offs
Delivery teamDoes the day-to-day work
PartnersProvide inputs and expertise
People servedTell us whether it works
Are there responsibility templates?
The native library includes Stakeholder Map and RACI Matrix. Adapt their labels to the roles and decisions you want to discuss.
Can we use this for sensitive organisation changes?
Use only information appropriate to the board’s audience and your internal process. An editable link should be shared only with the people intended to access it.
Bring the next conversation
onto a board.
Start with 3 free live boards. Invite your participants through a link.
Start free